Shipping policy
Order Processing
Each piece is carefully prepared prior to shipment.
Orders are typically dispatched within several business days.
Processing times may vary depending on product availability, travel schedule, or seasonal demand.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Japan)
Standard shipping within Japan is complimentary.
Delivery times may vary depending on destination and carrier conditions.
International Shipping
TOMON offers complimentary international shipping to the following destinations:
United States
Canada
United Kingdom
Germany
France
Italy
Spain
Netherlands
Sweden
Denmark
Switzerland
Australia
Singapore
South Korea
United Arab Emirates
Estimated delivery time is 5–12 business days.
Actual delivery times may vary due to customs clearance procedures and local carrier operations.
Tracking
All shipments include tracking.
Tracking information will be provided via email once your order has been dispatched.
Duties & Taxes
International orders are shipped on a DDU (Delivered Duty Unpaid) basis.
Customs duties, import taxes, and handling fees imposed by the destination country are the responsibility of the recipient and are not included in the product price.
If customs charges are refused and the package is returned to us, original outbound shipping costs and return shipping fees will be deducted from the eligible refund.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us promptly.
While TOMON is not responsible for packages once they are confirmed as delivered by the carrier, we will assist in initiating an investigation with the shipping provider where applicable.
Shipping Delays
TOMON is not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, or other circumstances beyond our control.
